PAYMENT POLICY
Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly secure. Our online payment site is operated by PAYPAL. All money must be paid in FULL to finalise your booking.
CANCELLATION POLICY
Lessons will still run if it is raining. If a customer cancels due to the rain, and lessons are running, the cost of the lesson will be forfeited. We will require at least 24 HOURS NOTICE if you need to cancel or reschedule your lessons. If a cancellation is made with less than 24 hours notice you will forfeit the cost of the lesson(s). A lesson will be cancelled/ postponed if we deem it to be too dangerous and unsafe for our students/ participants and staff. In which case a reschedule, credit or full refund will be provided for your lesson(s).
PRIVACY POLICY
Our Surf School is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your orders, and to provide you with further information about your Surfing Lessons or Gift Vouchers. Our Surf School may use cookies to allow you to login, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Australia only last while you’re browsing our website. We do not store persistent cookies on your computer.
If you have any questions regarding our policy, please contact us directly.